Refund Policy

Paid StrikeSense monthly subscriptions, yearly subscriptions, and lifetime access purchases made through the official checkout are processed by Paddle. Paddle acts as the authorized reseller and merchant of record for these purchases, and Paddle's Buyer Terms and Refund Policy apply to the payment transaction.

This policy explains how StrikeSense handles product access and support alongside Paddle's refund process. If Paddle's buyer terms, Paddle's refund policy, or mandatory consumer law gives you stronger rights than this page, those stronger rights apply.

• Monthly and yearly subscriptions renew automatically until cancelled.
• You can cancel future renewals through Paddle's buyer portal, the billing portal made available in the StrikeSense app, the link in your Paddle subscription confirmation email, or Paddle support.
• Cancellation normally takes effect at the end of the current billing period. You will not be charged again after cancellation takes effect, but cancellation does not automatically refund charges already paid.
• If a free trial is offered, you must cancel before the trial ends to avoid the first paid charge.

Unless required by applicable law or approved by Paddle, StrikeSense purchases are generally non-refundable and non-exchangeable after completion. Paddle may review refund requests case by case, including the type of product, the reason for the request, product usage, timing, and any applicable legal rights.

Refunds are not available where there is evidence of fraud, refund abuse, payment manipulation, chargeback abuse, account abuse, or serious violation of the StrikeSense Terms of Use.

Consumers in some countries have statutory withdrawal or cancellation rights for digital products and services. For consumers in the EU, EEA, Switzerland, and the United Kingdom, Paddle's policy generally provides a 14-day withdrawal period for eligible first purchases and certain subscription events, subject to the rules that apply to digital content and services.

If you start downloading, installing, accessing, streaming, using, or otherwise benefiting from StrikeSense during a withdrawal period after agreeing that access can begin before the period ends, your statutory withdrawal right may be limited or lost where permitted by law. Other countries may provide different withdrawal periods or consumer rights.

If StrikeSense has a persistent technical issue or material defect that prevents you from accessing the paid features described at checkout, contact support@strikesense.app first so we can investigate and attempt to resolve the issue.

If the issue cannot be resolved after reasonable troubleshooting, you may request a refund through Paddle and include details of the defect, your account email, operating system version, app version, screenshots or logs if available, and any response you received from StrikeSense support.

Lifetime access is a one-time digital purchase. Refund eligibility for lifetime access follows Paddle's refund policy, applicable law, and any mandatory consumer rights. After any applicable withdrawal or discretionary review period, lifetime access is generally non-refundable unless required by law or unless the product materially fails to provide the paid access and the issue cannot be resolved.

• Requests made after the applicable statutory or discretionary refund period has passed.
• Requests based only on a change of mind where no mandatory refund right applies.
• Failure to cancel before renewal when the billing terms were shown at checkout and account management was available.
• Accounts suspended or terminated for fraud, payment abuse, credential sharing, reverse engineering, or other serious Terms of Use violations.
• Claims based on platform copyright outcomes, strikes, takedowns, mutes, demonetization, or rights disputes, because StrikeSense provides risk signals and does not guarantee legal clearance or platform decisions.

• Use the View receipt or Manage subscription link in your Paddle transaction confirmation email.
• Use the billing portal available in the StrikeSense app where available.
• Contact Paddle buyer support and select the refund request option.
• You may also contact support@strikesense.app with your account email, Paddle receipt or transaction identifier, purchase date, plan, and reason for the request. We may direct you to Paddle when Paddle must process the request.

Approved refunds are processed by Paddle back to the original payment method where possible. Paddle's transaction records may be used to verify timing and eligibility, without limiting mandatory statutory rights. Bank, card network, wallet, or payment provider processing times may affect when funds appear.

If a refund is approved, access to the refunded StrikeSense product or plan may end or be downgraded.

Business buyers that were charged sales tax, VAT, GST, or a similar consumption tax may be eligible for a tax refund where local law allows it. Paddle may require a valid tax registration number, tax exemption certificate, or similar documentation, and tax refund requests may be subject to Paddle's timing rules.

If you believe a charge is wrong, contact Paddle or support@strikesense.app before opening a chargeback so the transaction can be reviewed. This is usually faster than a bank or card dispute.

If you initiate a chargeback or payment reversal, access to the relevant StrikeSense product may be temporarily suspended while the matter is reviewed. Fraudulent or abusive disputes may result in account suspension or termination.

Nothing in this policy limits mandatory consumer rights under the law that applies to your purchase, including any non-waivable rights in your country of residence. If a mandatory rule gives you stronger rights than this policy, that mandatory rule applies.