Refund Policy

This policy applies to paid StrikeSense monthly subscriptions, yearly subscriptions, and lifetime access purchases made through the official checkout. It does not apply to purchases made through unauthorized resellers or third-party marketplaces unless we expressly support that channel.

• Monthly and yearly subscriptions renew automatically until cancelled.
• You can cancel future renewal through the billing portal in the app or by contacting support@strikesense.net.
• Cancellation does not automatically refund the current billing period. Access normally continues until the end of the paid period unless the account is terminated for abuse or legal reasons.

You may request a refund within 14 days of the initial paid purchase if the request is made in good faith and the account has not been used in a way that indicates substantial consumption of the service, abuse, fraud, or violation of the Terms of Use.

For recurring renewals, refund requests should be submitted within 14 days of the renewal charge. We review renewal refunds case by case, including whether the service was used after renewal and whether cancellation instructions were available.

Lifetime access is a one-time purchase. Refund requests for lifetime access may be submitted within 14 days of purchase. After that period, lifetime purchases are generally non-refundable unless required by law or unless the product materially fails to provide the paid access and we cannot resolve the issue within a reasonable time.

If StrikeSense does not work on your device, contact support@strikesense.net with your account email, operating system version, app version, screenshots or logs if available, and a description of the issue. We may first try to fix the issue before issuing a refund.

A refund is more likely where the issue prevents core paid functionality and cannot be resolved after reasonable troubleshooting.

• Requests caused only by a change of mind after the refund window has passed.
• Failure to cancel before renewal when the billing terms were shown at checkout and account management was available.
• Accounts suspended or terminated for fraud, payment abuse, credential sharing, reverse engineering, or other serious Terms of Use violations.
• Claims based on platform copyright outcomes, strikes, takedowns, mutes, demonetization, or rights disputes, because StrikeSense provides risk signals and does not guarantee legal clearance or platform decisions.

Approved refunds are processed through Paddle back to the original payment method where possible. Bank, card network, wallet, or payment provider processing times may affect when funds appear. Taxes and currency conversion differences may be handled according to Paddle, payment provider, and legal requirements.

If you believe a charge is wrong, contact support@strikesense.net before opening a chargeback so we can review the transaction. We may suspend access while a payment dispute, chargeback, fraud review, or unpaid balance is pending.

Nothing in this policy limits mandatory consumer rights under Hungarian or European Union law. If a mandatory rule gives you stronger rights than this policy, that mandatory rule applies.

To request a refund, email support@strikesense.net with the account email, Paddle receipt or transaction identifier, purchase date, plan, and reason for the request. We may ask for additional information to verify the purchase, diagnose technical issues, or prevent fraud.